Debtors

• Monitor accounts to ensure payments are made timeously and are up to date.
• Debt Collection-Follow up on outstanding accounts.
• Flag overdue accounts to relevant staff and manager
• Maintain and update debtors records system.
• Reporting- age analysis, reconciliations, and processing.
• Resolve customer queries and recon of customer accounts where necessary.
• Accurate and constant follow up with customers regarding outstanding payments.
• Weekly statement send to all customers
• Maintenance of all client portals
• Upload of statements and relevant documents
• Customer tickets be loaded withing 48hours where any discrepancy has been identified
• Ensure accurate allocation of receipts, supported by customer remittance where applicable
• Follow up on unallocated deposits.
• Filing and ensuring all documentation sequences are controlled.
• Ad hoc accounting functions assigned by the manager.
• Ensure clients receive weekly / monthly statements.
• Opening new accounts, vetting new accounts.
• Collections on current accounts will be the key performance area.
• Ensuring that remittances are received, and payments are allocated accordingly.

Customer Service

• Remain courteous to customers.
• Always provide friendly and professional service.

Housekeeping

• Ensure workstation is kept clean, neat, and tidy and safe.
• Apply food safety standards as per standard operating procedures.

Stock-take

• Assist with stock take.
• To maintain records of transactions and recons for stock take.
• Pack shelves and check price of items when required.
• To pack stock according to specifications and to ensure pricing is visible.

Administration

• To assist with filing, shredding and answer calls.
• Uphold and Promote company values.
• Ensure personal hygiene standards are maintained.
• To perform ad hoc or other duties from time to time as assigned by manager.

Skills and qualification

• Minimum 2-5 years’ debtors experience.
• Tertiary Qualification in Finance or related field.
• A valid Matric Certificate.
• Excellent communication skills, problem-solving and interpersonal skills.
• Accurate and attention to detail.
• High level of confidentiality.
• Problem solving skills.
• Able to work under pressure.
• Deadline driven.
• Exercise discretion and Confidentiality.

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